FAQ
Homeowner questions
Make sure everyone is safe, stop the source if you can do it safely (for example, shut off the water), take photos, and call us. Acting quickly limits how far the damage spreads.
Yes. We document the damage, prepare a detailed scope for your adjuster, and work with your insurance company through the claim.
Often you can, depending on the damage and which rooms are affected. We tell you plainly what is safe and plan the work around your household where we can.
Yes. We answer 24/7, including nights, weekends and holidays.
We work across Los Angeles County, with offices in Los Angeles, Glendale, Pasadena and Burbank.
Yes. NTOE is a restoration and construction company, so the same team handles the cleanup and the rebuild.
