FAQ
Restoration questions
Make sure everyone is safe, stop the source if you can do it safely (for example, shut off the water), take photos, and call us. Acting quickly limits how far the damage spreads.
Yes. We document the damage, prepare a detailed scope for your adjuster, and work with your insurance company through the claim.
Yes. We answer 24/7, including nights, weekends and holidays.
We work across Los Angeles County from our offices in Los Angeles, Glendale, Pasadena and Burbank.
No. NTOE is a restoration and construction company, so the same team handles the cleanup and the rebuild.
It depends on the type and extent of the damage. After we inspect, we give you a clear scope and a realistic timeline before work begins.













