FAQ
Smoke damage questions
Without proper cleaning it can linger for months and often comes back on warm or humid days. Removing the residue that holds the odor is what makes it go away.
A small, light patch of soot can sometimes be handled with care. Wider damage needs the right methods — the wrong product or wiping technique can push soot deeper into surfaces.
It often is under homeowners policies, but coverage depends on your policy. We document the damage and prepare a scope your adjuster can review.
Soot can irritate eyes, skin and lungs, especially for children, older adults and anyone with breathing problems. Limit time in affected rooms until they have been cleaned.
Not on its own. Residue left under new paint can bleed through and keep the smell. Surfaces need to be cleaned and sealed before they are repainted.
Yes. NTOE is a restoration and construction company, so the same team that cleans up also repairs and repaints — drywall, insulation, flooring and finishes.


















