FAQ
Fire damage questions
Often not until the property has been checked. Smoke residue, damaged wiring and weakened framing can all be hazards. We assess the property and tell you plainly what is safe and what is not.
Fire is usually a covered loss on homeowners policies, but every policy is different. We document the damage, prepare a detailed scope for your adjuster, and work with your insurance company through the claim.
As soon as you can. Soot keeps etching and staining surfaces, and water left from firefighting leads to mold if it is not dried out. Call us and we can start securing the property right away.
Many can. Hard surfaces and a lot of fabrics clean well; porous items that are badly burned or soaked may need replacing. We tell you which is which before any work starts.
We clean the surfaces carrying the residue, remove materials that cannot be cleaned, and treat the structure so the odor does not come back. Covering a smell is not the same as removing it.
Yes. NTOE is a restoration and construction company, so the same team that cleans up also rebuilds — framing, drywall, flooring, kitchens and baths.
